Notification Queue

The Notification Queue displays a list of notification records. This page refreshes automatically every 15 seconds. Click to pause the automatic refresh of the data being displayed for the duration of the user's session. Only the display is paused, not the refresh. Click to have the automatic refresh begin again.

To find an item, you can select the Type of notification, its Status, or enter a word or string in the Search filter and press enter. To remove all search options, click the button.

The user can test the notification system by clicking . The system will send an email to the user's primary email address and an email record will be added to the Notification Queue. If there is no primary email address, then the system will send an email to the value that is in the Notification Error Email configuration variable. If none exists, then a message will display stating that a Test Email could not be sent. Notifications are not sent for test projects.

Troubleshooting

If a notification record is listed, but the user did not receive the notification:

Take your mouse and hover over the Sent To name to ensure that the user's email address is correct
Check the user's record in the Home tab, Global Contact module for:
- Valid email address (If the email address was added to the Global Contacts module after a project was added to the system, then you must add the email address to each project)
- Projects tab indicates that user has access to project, country, and/or site
- Projects tab has Notifications Events and/or Scheduled Reports boxes checked for the appropriate project, country and/or site
- If Projects tab has an additional communication email address on the Communication tab, make sure that the Include in Project box is checked
- Verify the role on the user's Contact tab is on the roles assigned to the Notification Schedule on the Administration tab
On the Administration tab, Notification Schedule, check that
- the Recurrence does not say Never
- The user's role is checked on the Roles tab
- The appropriate domains and projects are checked on the Projects tab
Contact your email administrator to ensure that emails coming from "CTMS-noreply@webtrialz.net" are not being caught by your spam or junk mail filter

Columns can be sorted in ascending or descending order by clicking the column heading.

Click Common Buttons for a description of the buttons found throughout the system and their uses.

Field	Description
Search Fields
Type	The user can filter on whether the message is a Notification Event, Scheduled Report, or System Email.
Status	The user can filter on whether the message was Sent, Not Sent, or Error.
Search	The user can enter any word or string to see if it exists in the database.
Column Headings
Notification Date*	This column displays the date and time in Coordinated Universal Time (UTC) that the message was placed on the queue to be sent.
Type*	This column indicates whether the message is a Notification Event, Scheduled Report, or System Email.
Sent By*	This column displays the name of the person who sent the message or if the message was sent automatically, Service, Notification will display.
Sent To*	This column displays the names of those who were sent the message.
Subject*	This column displays the topic. If an error has occurred while processing an individual email, the error message will be displayed below the subject.
Sent Date*	This column displays the date and time in Coordinated Universal Time (UTC) that the message was sent. If the Notification has not been sent, then either Not Sent or Error will display.