If a notification record is listed, but the user did not receive the notification:
Take your mouse and hover over the Sent To name on the Administration tab, Notification Queue menu item to ensure that the user's email address is correct
Check the user's record in the Home tab, Global Contact module for:
Valid email address (If the email address was added to the Global Contacts module after a project was added to the system, then you must add the email address to each project)
Projects tab indicates that user has access to project, country, and/or site
Projects tab has Notifications Events and/or Scheduled Reports boxes checked for the appropriate project, country and/or site
If Projects tab has an additional communication email address on the Communication tab, make sure that the Include in Project box is checked (if a new email address was added to a contact after they were added to the Project Team, then the address is not connected to the project)
Verify the role on the user's Contact tab is on the roles assigned to the Notification Schedule on the Administration tab
On the Administration tab, Notification Schedule, check that
the Recurrence does not say Never
The user's role is checked on the Roles tab
The appropriate domains and projects are checked on the Projects tab
Ask user to check their spam folder or if they have a rule established to send all "clinplus" emails to a special folder
If the Notification Queue has items waiting to be sent, check the Statistics Queue to see if the CTMS Agent is currently processing Statistics. You will see Running in the Status column on that page when the statistics are being run. The Agent runs 20 Statistics records at a time, and then does other work, including Notifications. You may also look in the Event Log to see if any errors have been reported. Notify ClinPlus Support if necessary.
Contact your email administrator to ensure that emails coming from *@clinplus.com are not being caught by your spam or junk mail filter. You can check the Administration tab, SMTP Settings configuration group for the SMTP from Address record for the exact address in your system.